Customer Relations Officer Job at Chukolo
Chukolo is an online platform that connects buyers to sellers of services. They also regulate the job process to ensure projects are done in a timely and efficient manner to exceed expectations.
They are a cutting-edge social media management platform, that simplifies cross-platform posting and scheduling for businesses owned by Chukolo Core.
The company is recruiting to fill the position below:
Job Position: Customer Relations Officer
Job Locations: Abuja; Lagos; Port Harcourt, Rivers; Kano; Kaduna; Lokoja, Kogi; and Jos, Plateau
Employment Type: Full-time (Remote / Onsite)
Slots: 35
Job Description
- As they expand their reach, they seek dedicated Customer Relationship Officers to join our dynamic team and helpthem acquire, onboard, and support their growing user base.
- They’re seeking a highly motivated and results-driven Customer Relationship Officer to join their marketing team at Chukolo In this role, you will engage directly with potential customers, effectively communicate the benefits of Hollo, and facilitate a seamless onboarding process.
- Your efforts in acquiring new customers and ensuring their continued satisfaction are key to our success. Your goal: onboard a variable number of new users monthly, based on company targets.
Responsibilities for Chukolo – Customer Relations Officer
- Physically visit local businesses to pitch the Hollo app and demonstrate its benefits to them.
- Achieve monthly user acquisition targets e.g minimum of 10, maximum of 40.
- Onboard new customers.
- Participate in training and professional development sessions.
- Identify and pursue new sales opportunities to meet or exceed monthly targets.
- Provide exceptional support to customers, answering questions and resolving issues in a timely and professional manner.
- Build and maintain strong relationships with customers to ensure high customer satisfaction and retention.
- Deliver feedback from customers to our product development team.
- Collaborate with the marketing team to develop and implement effective sales strategies and campaigns.
- Stay up-to-date with industry trends and competitor activity to maintain a strong understanding of the market.
- Document your sales activities on Hollo.
Requirements
- Bachelor’s Degree or HND in Marketing, Business Administration, or a related field (preferred)
- 2+ years of experience in sales, marketing, cross-marketing, or customer relationship management, preferably within the technology or digital marketing industry.
- Ability to use Canva and or other design tools
- Proven track record of meeting or exceeding sales targets.
- Excellent communication, presentation, and interpersonal skills.
- Self-motivated with the ability to meet and exceed targets.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Knowledgeable about social media platforms and digital marketing tactics.
- Strong understanding of the local business landscape and market trends.
- Personal laptop and tech-savviness and access to the internet.
- Creativity, writing skills, and good design taste
Ideal Candidate:
- Fast learner and teachable
- Tech-savvy and creative.
- Excellent communication and presentation skills
- Self-motivated and goal-oriented
- Ability to work independently and as part of a team
